News & updates

Changing How We’ll Communicate Temporary Service Changes

📣 What’s Changing?

Effective immediately:

  • Temporary service changes (e.g. bus delays, cancellations or short-term adjustments including service combinations) will no longer be communicated by mass email, website posts, or Facebook posts.
  • These temporary changes will now be sent only as push notifications through the TransportME Passenger App to users who have enabled notifications, are tracking the service/s impacted and set us as their favourite operator in the app.
  • We will still send a summary of Temporary Service Changes to schools via email for their information.

Permanent service changes (e.g. published timetable changes, new routes, long-term adjustments) will continue to be communicated via:

  • Email
  • Our Website
  • Facebook
  • Push notification with a recommendation to review details online

This new approach is designed to put important service alerts straight into your hands instantly and reduce delays in you receiving key information or receiving information not applicable to your child/ren travel requirements.

 

✅ How to Receive Push Notifications in the TransportME App

Please follow the steps below to ensure you will receive temporary service change alerts:

1️⃣ Install and Allow Notifications

  • After installing the TransportME Passenger App, allow push notifications when prompted.
  • If you missed this step:
    • iPhone (iOS): Go to Settings > Notifications > TransportME app and turn Allow Notifications ON.
    • Android: Go to Settings > Apps & notifications > TransportME app > Notifications and ensure notifications are allowed.

2️⃣ Set Your Favourite Operator

To receive push notifications from Brisbane Bus Lines:

  1. Open the TransportME app and log in (if required).
  2. If you haven’t already, select Brisbane Bus Lines as a favourite operator under the Favourite Operator menu
  3. Next, tap Settings (bottom menu).
  4. Under Favourite Operator, select our operator name.
  5. Turn on the toggle for “Receive Push Notifications.”
    This allows our messages — including temporary service change alerts — to be delivered directly to your device.

3️⃣ Check Notification Settings in App

  • Within Settings you can also manage other useful notifications (e.g., bus delays, smartcard low balance alerts), but the critical one for service change alerts is Receive Push Notifications from Favourite Operator.

📱 Need Help?

If you have questions about the TransportME Passenger App or about setting up notifications, please refer to: Transportme Passenger App – You have questions, we have answers

 

We strongly recommend all families take a moment to complete this setup so you don’t miss important temporary service change or delay alerts.